Terms & Conditions

Welcome to LAVO!

Please carefully read these Terms and Conditions. These Terms and Conditions are considered as the agreement between LAVO and You as a user of the website.

By using this website, You agree to this agreement. LAVO is not obligated to notify or give the website’s user prior notice regarding any changes in the terms and conditions. The change(s) will be declared by LAVO on the website only. Accordingly, in the event of any changes to these Terms or Conditions, the new change(s) will be effective immediately. We, therefore, recommend that you read these Terms and Conditions continuously and carefully to make sure you are fully aware of the new change(s).

ABOUT LAVO

For those who love shopping and style uniqueness, we in LAVO offer you distinctive combinations of clothing of many global brands in a single portal, and provide fast delivery to all the regions of the Kingdom of Saudi Arabia.


  1. OUR DATA:

LAVO is registered as a trademark of an individual organization located in Riyadh, Saudi Arabia registered under No. 1440028453 and CR No. 1010587092.


  1. INTELLECTUAL PROPERTY:

Your use of the site, contents, drawings, symbols, designs, and data hereof, shall not grant you any right(s) in the copyright, design, patent, or any other intellectual property rights. All these rights are the property of LAVO, You are only allowed to use it in the application and in the rest of the site's procedures.


  1. ELIGIBILITY:

Use of our website is eligible for people who can make legally binding under following conditions. Accordingly, You agree You are:

  • 18 years old or older.
  • Able to make payment under the terms and conditions set forth in this agreement.
  • Able to accept this agreement and satisfy its contents without any default.

  1. PRICE:

All prices offered in LAVO are expressed in SAR, and they are final prices including VAT. 

In case of offers and discounts: items that have become included in offers and discounts after completing your payment process will not be covered by the discounts.

Vouchers can never be redeemed for cash and are only applicable for the items on LAVO, and subject to their terms.


  1. ORDERS:

To order from LAVO.com.sa, you can either create your own account or you continue as a visitor. However, to complete the payment you must provide your personal information, and the accuracy of the information provided falls under your responsibility.


  1. PAYMENT:

We always strive to provide the best services and experience to our customers to ensure their satisfaction. Hence we provide several payment methods to meet their demands, as below:

  • Cash on delivery
  • VISA
  • MasterCard
  • STCpay
  • MADA

Please note that cash-on-delivery is available in the following regions of Saudi Arabia (Riyadh, Mecca, Jeddah, Taif, Medina, Yanbu, Al Kharj, Buraydah, Unayzah, Al Bukayriyah, Al-Badaya, Ar Rass, Riyadh Al Khabra, Khabra, Dammam, Dhahran, Jubail, Ras Tanura, Al-Ahsa, Al Hofuf, Al Qatif, Sehat, Ank, Safwa, Abha, Khamis Mushait, Jizan, Sabya, Sarat Abidah, Ahad Al-Masarahah, Ahad Rafidah, Samtah, Al-Darb, Abu Arish, Bish, Damad).


After completing the order, a confirmation message will be sent to your email including the delivery details and a receipt of the complete payment.


  1. RETURN/CANCELLATION/REPLACEMENT:

Customers have the right to cancel orders after 15 days delay in delivery.

Products can be returned or replaced within 7 days from the delivery date as long as they are  not used or damaged, and must be in the same condition when delivered. Please note that underwear can not be returned or replaced. 

After receiving the returned items, please allow 24 hours to process and examine the products. An email confirmation will be sent once the return has been approved and the refund has been made using the same payment method within 10-15 business days.


  1. DELIVERY:

Delivery service is currently available only in Saudi Arabia. It takes 1-3 business days for orders inside Riyadh city, and five business days for other areas.


  1. LIABILITY:

Any damages related to the use of LAVO are the responsibility of the user. As a retailer and importer, LAVO is importing and selling products from different international brand suppliers. As a result, it may contain links operated by third parties. Therefore, LAVO is not directly or indirectly liable for the privacy policies of those third parties and is not liable for the contents, graphics, symbols, images, and data of those parties.


  1. GUARANTEE:

Incase of damages related to manufacturing defect items can be returned within 7 days of receiving them, noting that the liability will be on the manufacturers and LAVO does not provide any guarantees on the products.


  1. FORCE MAJEURE:

For the Purpose of this Agreement, LAVO is not responsible for the force majeure that causes any delay or loss of the items, such as emergencies that require interference of  public or military forces, and similar cases that might cause losses of some or all of the products.


  1. SEVERABILITY:

If any of the terms and conditions of this Agreement shall, to any extent, be held to be invalid or unenforceable, it shall be deemed to be separate from the remaining terms and conditions.


  1. DISPUTES AND GOVERNING LAW:

All terms and conditions set forth under this agreement will be governed in accordance with the laws of the Kingdom of Saudi Arabia, and any dispute arising under these terms and conditions, or any dispute arising relating to or connection with construction, meaning, breaching, execution, validity, or existence hereof, or any dispute arising relating to any non-contractual differences will be settled exclusively in the competent courts of the Kingdom of Saudi Arabia. You as a user shall submit to the jurisdiction of the Kingdom of Saudi Arabia as per the terms and conditions set forth under this agreement. 

If any dispute occurs between LAVO and the website’s User, and if LAVO wins the lawsuit, the attorney’s fees and costs, then, will be the responsibility of the losing party.


  1. CONTACT POLICY:

We received inquiries and complaints through the (contact us) page, you can also reach us via our customer service  Email (info@lavo.com.sa) or whatsapp +966556904767.

All messages will receive a reply within 48 hours during our working hours from 9am to 8pm, throughout the week.


  1. AUTHENTIC LANGUAGE:

Terms and conditions of LAVO have been published in Arabic and English. In case of discrepancy, Arabic version will be applied.

 

Effective date: Mar 16, 2020

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